24/7 Support by Engineers Who Actually Run Servers
It allows us to track your issue, respond faster, and keep full technical context.
Resolution time depends on issue complexity and customer response time.
Many common questions are already answered in our knowledgebase - written by the same engineers who handle support tickets.
Open KnowledgebasePassword recovery is available on the customer portal login page at my.itldc.com.
We accept cards, PayPal, bank transfers, and cryptocurrency (where available). All payment options are available in the customer portal.
We have datacenters across the globe. View our complete list of locations at /datacenters/.
By default, our services are unmanaged (customer-managed). This means we support the infrastructure, network, and hardware, but software configuration and troubleshooting is the customer's responsibility. Additional support assistance can be ordered. Please open a support ticket to discuss available options and pricing.
Hardware replacement time depends on datacenter location, SLA level, and spare parts availability. Most hardware issues are resolved within hours, but complex replacements may take longer. Contact support for specific SLA details.
Emergency support relates to infrastructure, network, or hardware failures that affect service availability. Software misconfigurations and application-level issues are not considered emergencies by default. Open a ticket and our team will prioritize appropriately based on impact.
Managed support options are available - contact us to discuss.
Planned maintenance and incidents are always announced on our status page. Check current system status and subscribe to updates.
View Service StatusOur support engineers drink coffee, read logs, and fix real problems - sometimes at 3 AM.
If something breaks, we're already looking at it.