What needs to be done so that a support request is processed quickly?

Steps to Speed Up Support Request Processing

To speed up the process of support request processing, follow these steps:

• Select a service that you are having problems with and click the “Question” button to create a support request for this service.
• Add a suitable subject. Subjects like “It doesn’t work” or “What happened?” are emotional. Help us understand your issue by providing clear information. For example, use: “I can’t connect to my server after installing Ubuntu 22.04” or “Around 15% speed loss to host 1.2.3.4 from side of AS1234”.
• Describe what has happened, when it happened, and why it happened. Example: “I lost connection to my VPS at 12:30 EST. Before losing the connection, I was changing the network settings.”
• Provide a detailed description of the problem. Specific details are crucial for a correct understanding and solution.
• Avoid duplicating your tickets and questions. Duplicates will slow down the process, as each new message moves your ticket to the end of the queue.
• Limit attachments. If possible, please refrain from attaching images and files. Instead, use services like pastebin.com to share logs and command outputs. Only attach images if absolutely necessary.